Mercedes-Benz Star Access™.

General FAQ

• What is Mercedes-Benz Star Access™?

  Mercedes-Benz Star Access™ is a program that provides Mercedes-Benz Canada customers access to premium tickets for Live Nation Canada concerts across the country. Customers are able to purchase these premium seats by phone or email through a dedicated bilingual concierge service.

• Who qualifies to use the Mercedes-Benz Star Access™ service?

  The concierge service is available to any customer who has purchased a Mercedes-Benz (new, certified pre-owned, van) or smart fortwo at an authorized Canadian Mercedes-Benz dealer. Customers will be required to validate their ownership status by providing their VIN, the name of their purchasing dealer and postal code to the concierge before tickets are released.

• How do I know if my purchasing dealer is an authorized Mercedes-Benz dealer?

  For a list of authorized retailers, please visit the dealer locator to find out if your purchasing dealer is listed. Mercedes-Benz owners that purchased their vehicle privately or through 3rd party independent dealerships do not qualify to use Mercedes-Benz Star Access™.

• How do I contact Mercedes-Benz Star Access™?

  You can reach the concierge by phone 844-389-STAR or email mbstaraccess@livenation.com. Hours of operation: Monday – Friday (excluding holidays) between the hours of 11 am – 7 pm ET. Please allow up to 1 business day for email responses.

• Why isn't my postal code working on the Live Nation website?

  When signing up, make sure to enter your postal code without spaces: A1A1A1 instead of A1A 1A1.

Ticket FAQ.

• Will my personal information be shared with anyone?

  No. All personal and payment information will be kept confidential. However, high-level details will be used to validate your ownership status and may be shared with Mercedes-Benz Canada for auditing purposes only. This information will never be used to contact you.

• Which concerts will I be able to purchase tickets for?

  There are blocks of reserved premium tickets at every seated-configuration Live Nation Canada concert across the country. General admission tickets for smaller club shows will also be available for sale on a first-come, first-serve basis.

• Where are the seats located?

  The block of reserved premium seats varies by venue and artist. Please speak with the Mercedes-Benz Star Access™ concierge directly to find out about available seats for shows.

• As a customer, am I guaranteed to get a ticket to the show I want?

  No. There is a limited number of seats available and tickets will be sold on a first-come, first-serve basis.

• Can I purchase tickets at my local dealership or through my sales consultant/service advisor?

  No. The only way to purchase tickets is through Mercedes-Benz Star Access™, facilitated by Live Nation Canada.

• Can I purchase tickets to Live Nation Canada shows outside of Canada?

  No. Mercedes-Benz Star Access™ only provides access to Live Nation Canada shows within Canada.

• Do tickets go on sale early before the general public?

  No. The concierge service can only facilitate the purchase of tickets that are on sale to the general public.

• Are the tickets free?

  No. Customers will be required to pay the full face value of the tickets.

• How can I stay up-to-date with shows in my area?

  We recommend that you sign up for Live Nation Canada communications to be kept in the loop about upcoming shows in your area. New shows are constantly being added so this is the best way to make sure that you don’t miss out.